Welcome to our Delivery Information page! Here, you will find all the details about how we handle the delivery of your frozen fruits and vegetables to ensure they reach you in perfect condition.

Delivery Schedule

Processing Time:

• Orders placed on our website are processed within 24 hours.
• We aim to dispatch your order within the next business day after processing.

Delivery Time:

• Delivery will occur one week from the day your order is placed.
• For example, if you place your order on a Monday, your delivery will be scheduled for the following Monday.

Shipping and Handling

Packaging:

• Our frozen fruits and vegetables are carefully packed in insulated, eco-friendly packaging to maintain optimal temperature during transit.
• Dry ice or gel packs are used to ensure the products remain frozen until they reach your doorstep.

Delivery Partners:

• We work with trusted delivery partners who specialize in handling frozen goods.
• You will receive a tracking number via email once your order has been dispatched, allowing you to monitor your delivery status.

Delivery Areas

Service Coverage:

• We currently offer delivery services nationwide.
• Some remote or rural areas might have limited delivery options. Please check the availability at checkout or contact our customer service team for assistance.

Shipping Costs

Standard Shipping:

• A flat shipping fee is applied to all orders. The exact fee will be calculated at checkout based on your location.

Special Instructions

Delivery Preferences:

• You can provide specific delivery instructions at checkout to ensure a smooth delivery process.
• If you have any special requirements or need to schedule delivery for a specific time, please contact our customer service team in advance.

Receiving Your Order:

• It is important to ensure that someone is available to receive the delivery on the scheduled date to avoid the products thawing.
• If you are not available, please make arrangements with a neighbor or provide alternate delivery instructions.

Returns and Refunds

Satisfaction Guarantee:

• We strive to provide the highest quality frozen fruits and vegetables. If you are not satisfied with your order, please contact our customer service team within 24 hours of receiving your delivery.
• We will work with you to resolve any issues, whether that involves a replacement or a refund.

Refund Policy:

• Refunds are processed on a case-by-case basis. Please refer to our Returns and Refunds page for detailed information on how to proceed with a claim.

Contact Us

For any questions or assistance regarding your delivery, please contact our customer service team:

• Email: office@piramidabusiness.ro
• Phone: +40 73 421 03 55

We are committed to ensuring your frozen fruits and vegetables arrive fresh and delicious, right to your doorstep. Thank you for choosing us for your frozen produce needs!

We appreciate your business and look forward to serving you!